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Visiting Rules
Hospital admissions

PATIENT INFORMATION

During your hospital stay, you have the right to visit loved ones and have contact with the outside world. As a patient, you have the right to:

Hospital visit.

You have the right to visit your loved ones. If for any reason you don't want someone to visit you, you can inform the staff. Visits will be limited to the time you designate. Information about visitation restrictions will be included in your medical records. You can change your decision regarding visits at any time.

Telephone contact

  • You can use your own mobile phone.
  • Use the telephone, but in such a way as not to disturb other patients.
  • Do not record conversations or take photos of patients or staff.
  • If you do not have a phone, staff can provide you with a work phone to call.
  • End the call, turn off your phone when instructed by staff or if the conversation interferes with the provision of services or the comfort of patients.

Contact by letter

  • An employee of the branch secretariat will help you send and receive correspondence.
  • You will pay for sending the letter according to the price list of the company you choose.

Contact via the Internet

  • Free, 24-hour wireless Internet access (WI-FI network) is available in designated, marked areas on the hospital premises, marked as WI-FI for Patients.
  • After logging in, you will receive 3 hours of internet access.
  • To continue using WI-FI you must log in again.
  • Minor patients use the Internet with the consent of their parent/legal guardian and on a device provided by them.
  • Access to the internet is protected against content harmful to minors (18+).

Login to the hospital patient internet network:

Network name: WI-FI for Patients.

Username/Login: Enter the patient's PESEL number as the username.

GENERAL INFORMATION FOR VISITORS

  • Visiting Hours: Visiting hours may vary depending on the clinic, department, and patient's health status. It's best to choose the visiting hours suggested by the clinic/department.
  • Limitations: You may encounter restrictions in some areas of the hospital. In exceptional circumstances, such as epidemiological threats or patient safety, the hospital may impose restrictions or prohibit visits. In such cases, you will be able to communicate with your loved one by phone or online.
  • Small groups: we recommend that a maximum of two people visit one patient at a time.
  • Come healthy: If you have a runny nose, cough, or fever, avoid visiting the hospital. Special circumstances, such as saying your final goodbye, are an exception.
  • Take care of hygiene: remember to wash or disinfect your hands before and after your visit.
  • Be nice: treat other patients and hospital staff kindly and politely.
  • Place of meeting with the patient: If possible, meetings should take place outside the patient room to ensure others have peace of mind. Ask staff where you can meet.
  • Use the cloakroom: leave jackets and coats in the cloakroom.
  • Other visitors: media representatives, photojournalists, sales representatives, public figures, larger groups of people may visit patients after prior consent of the Hospital Director, at a time and place agreed with the Head of the Clinic / Department.
  • Animals in the hospital: avoid the company of animals during visits – the exceptions are assistance and guide animals.
  • Valuables: WIM-PIB is not responsible for items left in the sick room by visitors.

NORMAL VISITS TO DEPARTMENTS AND CLINICS

Visiting hours and duration depend on the clinic/ward's policies. Please note that medical staff will always provide you with detailed information regarding the policies in force in a given department.

Visiting Hours

  • Patients in the hospital can be visited daily from 6:00 a.m. to 22:00 p.m.
  • Suggested visiting hours are 10:00 – 12:00 and 15:00 – 18:00.
  • Quiet hours are in effect from 22:00 PM to 6:00 AM. No visitors are permitted during this time.
  • The visit should not be longer than 30 minutes.
  • Please consult with the nurse or nurse on duty regarding visits outside of these hours. In exceptional circumstances, with the doctor's consent, you may visit the patient at other times.
  • Visits must not interfere with scheduled diagnostic tests or treatment.

How to behave during visits

  • Be quiet and polite.
  • Keep it clean and tidy
  • Follow staff instructions.

What not to do during a visit

  • Do not touch medical equipment.
  • Do not sit on patients' beds.
  • Don't talk loudly.
  • Please do not bring pets (except guide dogs).
  • Do not take photos or videos of patients or staff.
  • Do not bring or use alcohol or drugs.
  • Do not smoke cigarettes (including electronic ones).
  • Do not arrive under the influence of alcohol or drugs.
  • Do not bring dangerous items (e.g. flammable).

Child as a visitor

  • For the sake of the children, visits should be consulted in advance with the doctor/nurse of the Clinic/Ward.
  • During your visit, you are legally responsible for your child as a visitor.
  • Mentally prepare your child for a hospital visit.
  • Avoid visits from your child if someone close to you is emotionally unstable.
  • For epidemiological and patient safety reasons, we recommend that children over 7 years of age participate in visits.
  • For younger children, it is a good idea to take an additional adult with you in case the child does not want to participate in the visit.
  • We recommend that children under 12 years of age visit patients accompanied by adults.
  • The patient has the right to refuse visits from children.

VISITS UNDER SPECIAL RULES AND VISITS RESTRICTIONS

These areas of the hospital have separate visitation policies and restrictions. Visitors must obtain permission from a physician, clinic manager, or department head.

  • Clinic of Anesthesiology and Intensive Care
  • Intensive care rooms
  • Postoperative rooms

Rules for visiting restricted places

  • Only one visitor may enter the patient at a time.
  • Follow your doctor or nurse's instructions carefully.
  • Disinfect your hands thoroughly before and after visiting a sick person.
  • Before entering the room, you will need to put on a special apron and protective mask.
  • After your visit, throw away your protective clothing in the red bin.
  • Your visit should not exceed 30 minutes. In special cases, you may request an extension from the attending physician/clinic/ward physician.
  • Do not use a mobile phone in the room - it may interfere with the operation of medical equipment.
  • Do not use staff sanitary facilities.

RULES FOR PROVIDING ADDITIONAL CARE

Policies may vary depending on the clinic or department. If the facility allows for additional care:

  • Familiarize yourself with the rules and regulations applicable to your clinic or department.
  • Inform the clinic staff about your willingness to provide care.
  • Complete the necessary documents.

How can you help?

All decisions about when and how you can help are made by medical staff. Discuss any concerns with clinic or ward staff. Disinfect your hands thoroughly before and after visiting a patient.

  • Show emotional support.
  • Help with personal hygiene.
  • Help with personal linen and bed linen.
  • Assist with eating and drinking (if the patient can swallow).
  • Assist in activities that improve mobility.

What can't you do?

  • Do not administer medication.
  • Do not operate medical devices.
  • Don't make the work of staff difficult.
  • Do not bring dangerous items.

24-hour care for minors or disabled patients

If you are caring for a child or a disabled person with a severe disability and want to be with them 24 hours a day in the hospital:

  • Complete the declaration at the Pediatric Chamber (for the child).
  • Complete the declaration at the clinic or ward office (for adults).

If you would like to read the declaration or complete it at home, it is available below:

Declaration of the statutory representative or actual guardian of a minor patient or a patient with a certificate of significant disability [ PDF, 253.76 KB ]

Caring for a terminally ill patient

The terminal stage of an illness is the final phase, when treatment can no longer provide relief. In this case, the goal of care is to alleviate symptoms and ensure patient comfort. We provide terminally ill patients with:

  • 24-hour medical and nursing care.
  • Security and privacy.
  • Pain treatment.
  • We avoid futile therapy.
  • We prevent the effects of long-term immobilization.
  • Constant contact with family, loved ones and outsiders.
  • Contact with a psychologist and clergyman.
  • If possible, stay in a single room or with fewer beds.

Last farewell in the hospital

The final farewell is a moment when the patient's loved ones can spend time with them before their passing. The Military Institute of Medicine strives to provide appropriate conditions to ensure that their final moments are painless, peaceful, and respectful. We ask all those present at the final farewell to maintain an atmosphere of peace, respect, kindness, and silence.

Rules for the last goodbye

  • Stay calm, respectful and quiet.
  • If the patient wishes to have a clergyman present, he may be called.
  • Religious rites may not disrupt the functioning of the clinic or ward.
  • Contact details for religious centers can be found on the information board and on the WIM-PIB website.

Limitations on the final farewell

  • In the event of an epidemiological threat or other events, the hospital may refuse to offer a personal farewell.
  • In the event of limited visits, the final farewell may be said via telephone, the internet or a "Migam" interpreter.

Patient's death

After a patient's death, the hospital notifies authorized individuals of the death. The attending physician or the physician on duty notifies the designated person as soon as possible. If the patient has not designated a person, the Medical Law Team at the Military Institute of Medicine and National Research Institute collaborates with other institutions to locate and notify the patient's next of kin.